Privacy Policy
1. Who we are
ShalomTali ("ShalomTali," "we," "us") is a mobile app that teaches conversational Hebrew through gamified lessons and live voice conversations with an AI tutor, Tali. Tali is an AI, not a person. Reach us any time at support@shalomtali.com. This policy explains what we collect, why, and what choices you have.
2. What we collect
Account information
When you sign up, we collect your email address and a securely hashed password (we never see or store your plaintext password — this is handled by our authentication provider). If you sign in with Apple or Google instead, we receive the name, email, and provider account identifier those services share with us under your chosen privacy settings.
Profile and learning progress
Your declared Hebrew level, gender (used to address you correctly in a language where verb and adjective forms are gendered — this is a core product feature, not incidental collection), streaks, XP, hearts, completed lessons, quiz answers, and spaced-repetition scheduling data (which vocabulary you've mastered vs. need to review).
Voice conversations
ShalomTali's core feature is a live spoken conversation with Tali. During a call, your microphone audio is streamed in real time to our voice infrastructure and processed by third-party AI services, which turn your speech into text, generate Tali's replies, voice them, and write your post-lesson feedback from the transcript.
What we keep from a call: a text transcript of the conversation and how the call ended (for example, whether the lesson was completed), which we use to score the lesson, give you feedback, track your progress, and schedule vocabulary review. In addition, our voice infrastructure provider keeps an audio recording of the call together with its transcript and technical logs for 30 days so we can investigate problems and improve call quality; it is then deleted automatically. We don't use your recordings for advertising, and we don't sell them.
Usage analytics and diagnostics
We collect usage analytics (screens viewed, lessons started/completed, features used) to improve the app, and crash reports so we can fix bugs. Neither is configured to receive your voice audio or conversation transcripts.
Payment information
Subscriptions are bought through Apple's App Store in-app purchase. Apple handles your payment details — ShalomTali never receives your card number. We receive only your subscription status and purchase history.
3. How we use what we collect
- To run the core product: lessons, voice conversations, progress tracking, and streaks.
- To personalize your experience: your declared level and gender shape both lesson content and how Tali addresses you.
- To improve the app: aggregate usage analytics and crash reports.
- To process payments and manage your subscription.
- To communicate with you: transactional emails (password resets, receipts) and, if you opt in, product updates.
- To comply with legal obligations and enforce our Terms of Service.
We do not sell your personal information, and we do not use your voice conversations to train AI models beyond what our sub-processors (below) do to deliver the real-time response itself.
4. Who we share data with
We use service providers to run ShalomTali, each processing only what it needs for its function:
- Cloud hosting, database and authentication.
- Real-time voice infrastructure.
- AI services for speech recognition, generating Tali's replies, speech synthesis, and lesson feedback.
- Product analytics and crash reporting (no voice content).
- Apple and a subscription-management service, for billing.
They may only use your data to provide their service to us. We don't share your data with advertisers, and we don't sell it to data brokers.
5. How long we keep your data
We keep your account and progress data for as long as your account is active. Conversation transcripts are kept as part of your learning history so spaced-repetition scheduling keeps working — you can request deletion of specific transcripts or your entire account at any time (see Section 7). If you delete your account, we delete your profile, progress, and transcripts immediately; backup copies and call recordings are deleted within 30 days. Apple and our subscription-management service keep purchase records under their own policies and tax obligations.
6. Children's privacy
ShalomTali is not directed at children under 13, and we don't knowingly collect personal information from children under 13. If you believe a child has created an account, contact us and we'll delete it.
7. Your rights and choices
Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to certain processing. You can delete your account directly in the app, any time, from Profile → Delete account — this permanently removes your profile, progress, and conversation history immediately, no waiting period. For anything else (access, export, correction, or questions), email us at support@shalomtali.com, and we'll respond within 30 days.
8. International data transfers
Our service providers may process data outside your country, under appropriate safeguards.
9. Security
We use industry-standard measures to protect your data. No method of transmission or storage is 100% secure, and we can't guarantee absolute security.
10. Changes to this policy
We'll update this page if what we collect or how we use it changes, and update the effective date above. Material changes will be called out clearly, not buried in a version bump.
11. Contact
Questions about this policy or your data: support@shalomtali.com.